Refund Policy

Last updated: 28 October 2026

This policy explains how cancellations and refunds work for Dispatch. It forms part of our Terms of Use. Dispatch is provided by Truepoint Technologies, Inc. (“Truepoint”, “we”, “us”), Unit S13, 2F Robertson Plaza, Centennial Road, Tabon 1, Kawit, Cavite, Region IV-A (CALABARZON), 4104, Philippines.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. For help with Dispatch itself, contact support@rundispatch.ai or +63 977 821 1163. For a payment, an invoice, tax, or a refund, you can also use your Paddle receipt.

1. Cancelling a subscription

You can cancel a paid plan at any time in Settings → Billing, the same place you subscribed, without contacting support. Cancelling stops the next renewal. You keep access to the plan until the end of the period you have already paid for, and then your workspace moves to the free Flexible plan. A refund under section 2 ends paid-plan access when the refund is issued.

2. The first payment of a paid plan

You can ask for a full refund of the first payment that starts a paid plan, if you ask within 14 days of that payment. Upgrade charges made in that same 14-day window are refunded with it. The free Flexible plan is not a paid plan, so a period with no charge does not start this window.

This refund is available once per account. We may refuse it in cases of fraud or a repeated pattern of subscribing and refunding.

Refunding the plan payment ends the paid plan. It does not by itself refund a separate top-up. Credits and extra minutes you bought stay, unless you also ask to refund those purchases under section 3.

3. Credit top-ups and minute reloads

Each purchase of AI credits or extra usage minutes, including a charge made through Auto-Reload, can be refunded within 14 days of that purchase, but only for the credits or minutes from that purchase that you have not used. We refund the amount you paid for the unused part, including the processing fee on that part. The used part is not refunded. After 14 days, that purchase is not refunded.

You can turn Auto-Reload off at any time in Billing. Promotional credits, if we offer any, have no cash value and are not refundable.

4. After that, a period that has started is not refunded

Outside sections 2 and 3, we do not refund or credit a billing period that has already started, and we do not refund a renewal. This applies when you cancel, downgrade or close your account part-way through a period, and when you do not use the plan during the period. Downgrades take effect at your next renewal. Section 5 still applies.

5. Refunds you are still entitled to

You get a pro-rated refund of fees you prepaid for the rest of the affected period when we materially reduce a paid feature, when you object to a new sub-processor on reasonable data protection grounds, when a paid feature does not work as described and we cannot fix it, or when we change the Terms of Use and you do not agree. The Terms of Use state each of these.

Nothing in this policy limits a refund or other remedy that you are entitled to under Paddle’s refund policy, Paddle’s buyer terms, or consumer protection law that applies to you.

6. How refunds are made

Paddle processes all refunds. A refund goes back to the payment method you used. How long it takes to appear depends on your bank or card issuer. If you receive a refund of a plan payment under section 2, access to that paid plan ends.

7. Asking for a refund

To ask for a refund, contact us at support@rundispatch.ai or reply to your Paddle receipt. Include the email address on your account and the receipt or order number. We will answer you and, where a refund is due, ask Paddle to issue it.

8. Changes to this policy

We may update this policy. A change never applies to a payment you made before the change. Changes that affect paid plans are made under the notice rules in our Terms of Use.

Truepoint Technologies, Inc.
Unit S13, 2F Robertson Plaza, Centennial Road, Tabon 1, Kawit, Cavite, Region IV-A (CALABARZON), 4104, Philippines